Wednesday, November 24, 2010

Chapter 11 REFRENCES


Below are the references being used throughout this whole analysis:

Unilever factsheet (2009)


Annual Report and Accounts (2009)


Malaysia Food and Beverages Industry, Published January 2010


Food Future 2010, The International F&B Machinery, Packaging & Service Solutions Exhibition

Chapter 10 PRECEDENT STUDIES


Advertising Strategy


Wall's - Fun Time TVC

Wall's - Macarena TVC

Wall's - Family Time TVC

Wall's - Cornetto TVC

Wall's -  After Dinner TVC


Wall's - Vienetta


Wall's Ice cream vehicle

Wall's distribute free ice creams


Giving out free samples

Wall's ice creams fridge

Different design of ice cream fridge display

The common design we use to see in grocery shops

Lots of ice creams for display and sales.

Selling ice creams at residential areas

Wall's sunshade umbrella

Something like Wall's vending machine



Precedent Studies





Different products for Walls:











Chapter 9 RESEARCH DEVELOPMENT


Market Research Place

The ways of how Wall's products are being displayed.


 The displays for Wall's Magnum and other products.
 


The arrangement is usually based on types and flavors.



Walls products usually available at the cold storage department.


Wall's display at grocery shops.



Market Observation

Time
Description
9.00am – 10.00am
This is the time where supermarkets, grocery shops and convenience shops started to open. During this time, there are very few consumers at the locations.
10.30am – 11.30am
Consumers started to come in. in this period, there are less than 8 people as many of them are at school or working place.
12.00pm – 2.00pm
Consumers at supermarkets are more than before. There are about 50 consumers who interested in Wall’s ice cream products. Meanwhile for grocery and convenience shops, there are about 30 consumers who interested. Due to lunch time, most students and workers went to grocery or convenience shops after having their lunch to buy Wall’s ice cream as dessert. The hot weather also encourages them to purchase the products.
2.30pm – 4.30pm
Consumers are getting more in supermarkets. This is the time where many consumers do their shopping. There are about more than 60 consumers who interested with the products. In grocery shops, the sales for Wall’s also increase as students are just finish their class or back from school.
5.00pm – 7.00pm
There are still a lot of consumers who do their shopping during this time. Around more than 60 consumers found interested with Wall’s products.
7.30pm – 9.30pm
This is usually the family time. Consumers normally will bring their kids and children out together to do shopping. Besides that, teenagers also like to go out during this time with their friends. There are about more than 100 consumers who interested in Wall’s during this period of time


Online Survey 

Below is the questions asked in the survey:


1. What is your age?


2. What is your gender?

• Male
• Female

 3. What is your race?
 

• Malay
• Chinese
• Indian
• Other


4. What is your occupation?


5. Do you have any income / allowances?

• RM100-RM300
• RM300-RM500
• RM500-RM1000
• Others


6. Which brands of ice cream do you prefer most?

• Wall’s
• Nestle
• Magnolia
• Baskin Robbins
• King’s
• Others


7. Do you eat Wall’s Magnum ice cream before?

• Yes
• No


8. Do you like to eat Wall’s Magnum?

• Yes
• No
• I never eat before


9. How often do you eat ice cream in a month?

• 0 times
• 2-4 times
• 5-8 times
• 9-10 times
• More than that


10. What do you look at before you buy an ice cream?

• Brand
• Flavors
• Price
• Packaging design
• Shape


11. Where do you normally go to buy an ice cream?

• Supermarkets
• Grocery shops
• Convenience shops
• Ice cream vehicles


12. Do you feel that Magnum is better than other ice creams?

• Yes
• No


13. Do you ever see Wall’s Magnum advertisement before?

• Yes
• No
• Sometimes


14. Why do you eat ice creams?


15. How do you know about Wall’s Magnum?

• Websites
• TV commercials
• Friends
• Family
• Magazines


16. What do you think about Wall’s Magnum?

• Delicious
• Elegant
• Expensive
• Special
• Others


17. Do you think that Wall’s Magnum is bad for health?

• Yes
• No


Below are the answers for all the questions above:

Answer for Question 1:
• 24, 22, 19, 20, 25, 21, 20, 23, 100, 22, 23, 23, 23, 23, 23, 23, 20, 21, 23, 19,26, 26, 22, 24, 23, 21, 23, 19, 19, 20

Answer for Question 2:
A = Male(60%),   B = Female(40%)

Answer for Question 3:
A = Malay (13.33%),   B = Chinese (76.67%),   C = Indian (0%),   D =  Others (0%)

Answer for Question 4:

• 24 of them are students
• Executive Quality Assurance
• Taxi driver
• Businessman
• Temporary teacher
• None

Answer for Question 5:
A = RM100-RM300 (13.33%), B = RM300-RM500 (20.00%),

C = RM500-RM1000 (23.33%), D = Others (43.33%)

Answer for Question 6:
A = Wall’s (34.38%),   B = Nestle (21.88%),   C = Magnolia (3.13%),   D = Baskin Robbins (37.50%),   E = King’s (3.1%),    F = Others (0%)

Answer for Question 7:
A = Yes(84.38%),    B = No(15.63%) 

Answer for Question 8:
A = Yes(65.63%),    B = No(15.63%),    C = I never eat before(18.75%) 

Answer for Question 9: 
A = 0 times, B = 2-4 times(62.50%), C = 5-8 times(18.75%), 
D = 9-10 times(0%),  E = More than that(3.1%)

Answer for Question 10:
A = Brand(16.13%), B = Flavors(58.06%), C = Price(12.90%),
D = Packaging design(12.90%), E = Shape(0%)

Answer for Question 11:
A = Supermarkets(50.00%), B = Grocery shops(9.38%),
C = Convenience shops(37.50%), D = Ice cream vehicles(3.13%)

Answer for Question 12:
A = Yes(28.13%),   B = No(71.88%)

Answer for Question 13:
A = Yes(34.38%),   B = No(25.00%),   C = Sometimes(40.63%)

Answer for Question 14:

• For fun
• Feel like to eat
• Refreshing my mind
• As dessert
• To relieve stress especially during hot weather
• Because it’s tasty
• Environment hot
• Ice creams makes me happy
• Just to enjoy
• Ice cream brightens my day
• I love ice creams so much
• Because I like to eat ice creams
• Cold
• Chilling
• Just for the satisfaction
• Cooling and best eaten after dinner
• For indulgence
• Cause it’s cold
• It’s cool to eat an ice cream
• Just feel like to eat
• I like sweets
• My favourite
• No comment
• Just a feeling to have something cold to make my body won't get hot by the weather.
• Tasty
• Weather is too hot
• Hot weather

Answer for Question 15:
A = Websites(13.33%), B = TV Commercials(53.33%), C = Friends(26.67%),
D = Family(6.67%), E = Magazines(0%)

Answer for Question 16:
A = Delicious(40.63%), B = Elegant(15.63%), C = Expensive(6.25%),
D = Special (9.38%), E = Others(28.13%)

Answer for Question 17:
A = Yes(25.00%),   B = No(75.00%) 


Interview 

Interviews are done through email to the Unilever company. Apparently, they clarify that every information is confidential and private. Below is how the questions are asked and how they reply my email:

1. How does your company making full use of the media for your promotional activities?
2. What is your company current marketing objective?
3.What are your company current promotional strategy and available methods your company   have done in the past with timeline.
4. Is there any graph on Your Product Sales’ History?
5. Who are the stakeholders for your company, which means the primary and secondary stakeholders?
6. What are your company current condition of the marketplace?
7. What are the positives and negatives changes in marketplace of your company?


Email replied by Unilever Malaysia:

From:
"Ahmad, Rozita" Rozita.Ahmad@unilever.com
Add sender to Contacts

To:
jonathanchieng@yahoo.com
Hi Chieng Beng,
You only sent the email late last night, so rightfully you should not expect an answer so soon.
Anyway, out of wanting to help - I have checked with the Wall's team.
They are not able to help as the information you requested below is private & confidential and not for disclosure.
Any info on Wall's that can be shared externally is available at unilever.com.my or Wall's website.

Regards,
Rozita Ahmad
Corporate Relations Manager
Unilever Malaysia & Singapore 

Others 

Others method used to get information for the whole situation analysis is from the Internet. A lot of information and details can be gathered through the websites of Unilever Malaysia company and Wall’s website. Both the websites are always updated with new changes or new products in the market.

The websites for Unilever Malaysia is: http://www.unilever.com.my/

The websites for Wall’s Malaysia is: http://www.walls.com.my/









Chapter 8 STRATEGIC TARGET AUDIENCE


Proposed Primary Target Audience

Demographics

a) Age : 20 - 27 years old

b) Gender: Male and female

c) Education: High school, colleges and universities

d) Occupation: Students, part-timer, working young adults (male and female)

e) Income range : Students ( Allowance : RM300 – RM600 )

Part-timer ( Salary: RM600 – RM1500)

Working young adults ( Salary: RM1800- RM5000)

f) Race and ethnicity: Muslims, Chinese, Indians and foreigners

g) Geographical location: Urban area

Psychographics

a) Perception:

Most consumers feel that Magnum ice cream is delicious. Consumers like the feel of elegant. Due to the elegant look of Magnum, it will influence them to buy and eat it. Consumers enjoy the Magnum ice cream a lot as a way to release stress from school and office work. They willing to spend their money to eat in order to satisfy themselves.

b) Learning:

Consumers learn the product through TV advertisements, TV commercials, internet, friends and even from family.

c) Motivations and Needs

Consumer will look for other flavor and taste of the product. They would like to taste something which is new. Consumer also want to feel elegant and high class and this is why they choose Magnum ice cream because it gives them the feel of it. Everyone wants to be happy, therefore consumers will look for Magnum ice cream which can provide them full satisfaction and bring happiness to them.

d) Attitude and Personality

Consumers mostly are from those who love to enjoy their life. Some of them eat ice cream just to spend their free time. Consumers also are fun-loving type. They love to have fun by eating ice creams.

e) Lifestyle

Consumers are mostly from teenagers. Consumers are from busy lifestyle. As students, part-timer or working person, they have a lot of works to do. They also live a fun lifestyle where they know how to have fun by eating ice cream together with their friends or colleagues. Consumers also live an active and sporting lifestyle, where they choose to eat Magnum ice cream as a trend for them.

Proposed Secondary Target Audience

Demographics

a) Age : 35 - 45 years old

b) Gender: Male and female

c) Education: None

d) Occupation: Working men and women adults

e) Income range : Working men and women adults ( Salary: RM1800- RM5000)

f) Race and ethnicity: Muslims, Chinese, Indians and foreigners

g) Geographical location: Urban area

Psychographics

a) Perception:

Consumers are mostly have their own family. They feel that as parent, it is their responsibility to bring joy and fun to their kids by buying them delicious ice creams. They also feel that eating ice cream once in a long time can bring back their memories when they are still kids. Besides that, they feel that buying ice creams for family and spend their time eating together can strengthen their family bond. Some consumers eat ice creams to release themselves from stress from office works. On the other hand, some consumers from this age feel that eating ice cream is not a necessary thing to do due to their busy lifestyle.

b) Learning:

Consumers learn the product through TV advertisements, TV commercials, internet, friends and even from family.

c) Motivations and Needs

Consumers want to bring happiness to their family. Those who facing stress at works will certainly take a break by having an ice cream. Magnum is the good choice as it contains delicious chocolate which kids like the most. They also want to feel the satisfaction from Magnum ice cream after whole day of tiring working life.

d) Attitude and Personality

Consumers mostly have the responsibility in their personality. As parent, it is their responsibility to develop a happy family with their kids by buying them ice creams. They also know to enjoy their life. Although they are adults but they still can have a Magnum ice cream to satisfy themselves.

e) Lifestyle

Consumers are from adults. They have a busy lifestyle. As working adults, they have a lot of works to do not just from their working place, but also from their family. They also live a fun lifestyle where they know how to have fun by eating ice cream together with their colleagues. Consumers also live healthy lifestyle. As their age grow older, they need to take good care of their health. They also need to take care the health of their children. Therefore, Wall’s Magnum ice cream is a good choice as it will not cause any harms to health.

Chapter 7 SWOT ANALYSIS


Strengths

• Wall’s Magnum contains the combination of thick, cracking chocolate and smooth delicious ice cream.

• Good quality chocolate and ice cream.

• Brings the feel of elegant and high class.

• Easy available in every markets, grocery and convenience shops, or petrol station and other small shops.

• Over a billion Magnum ice cream are sold every year.

• Introduction of Magnum Mini has received positive feedbacks and incomes.

• Wall’s Magnum price is affordable by everyone. ( RM7.79 for 3x90ml in a pack)

• Wall’s information is easily available through their website.

• Wall’s Magnum is suitable for people from all types of ages.

• Wall’s Magnum can make someone feel happy as eating ice creams are proven to make people happy.

• Annual sales of Magnum laid end-to-end would go round the world 4.5 times.

Weaknesses

• The product can melt easily especially during the hot weather.

• Due to its small size, people might not have enough satisfaction of enjoying the Magnum.

• Non-durable, which means the product cannot be stored for a long time and has expiry date.

• Not all type of flavours for Magum are available in Malaysia as some of them available only at foreign countries.

• Bad perception about the product which will cause health problems such as diabetes and obesity.

• Sales drop during monsoon season or rainy days

• Less promotional activities done about Magnum.

Opportunities

• Eating ice cream has become a trend in Malaysia.

• Ice creams are proven to make people happy and this encourage consumer to buy the product.

• Hot and dry weathers can help to increase the sales of the product.

• Wall’s Magnum can become the sponsor for campaigns to promote their product.

• Take part in charity such as making donation and try to bring the happiness to the victims by distributing their product free.

• Wall’s Malaysia can try to import other flavours for Magnum products which are not available in Malaysia.

• Distribute more Magnum ice creams to all the shops around Malaysia especially in the rural areas to increase the sales.

Threats

• Inflation can causes the price of Magnum to increase and the sales will drop due to its expensive price.

• Raining seasons or rainy days can cause the sales of the product to decrease.

• Competitors keep update their products with new flavours and taste.

• Awareness campaigns on health issues will cause the product sale to drop.

• Changing of lifestyle on consumer eating habit, where consumers will prefer more on fast food such as McDonald and KFC.


Chapter 6 COMPETITIVE SITUATION


Direct Competitors

 













King's

King's Creameries group of companies is a majority-owned subsidiary of National Foods Singapore Pte Ltd, with manufacturing facilities in both Peninsular and East Malaysia. Make a full range of ice creams.






















Baskin Robbins

Baskin-Robbins has led the frozen dessert industry with delicious desserts and innovation. Today, Baskin-Robbins is best known for its 2,500 stores operating in U.S.A and 2,500 stores outside U.S.A. With over 58 years of experience in delivering frozen product and are unique in the frozen dessert world. Our primary objective is to make each and every visit to Baskin-Robbins memorable and deliciously fun. They intend to stay “ Malaysian's Favorite Premium Ice Cream ” in every way.

















Nestle 

The Company was publicly listed on the KLSE on 13 December, 1989. Today, the Company employs 5000 people and manufactures as well as markets more than 300 Halal products in Malaysia. Its brand name such has MILO, NESCAFÉ, MAGGI, NESPRAY and KIT KAT have become trusted household names and enjoyed for generations. 


Indirect Competitors













Cadbury 

Cadbury is chocolate brand which was founded almost 200 years ago. It produces true chocolate taste.








Secret Recipe

Secret Recipe has successfully established its  brand name in Malaysia, Singapore, Indonesia, Thailand, China, Philippines, Pakistan, Brunei, and Australia by virtue of its fine quality cakes, fusion food and distinctive service.














Big Apple

On the 2nd May 2007, Big Apple Donuts & Coffee established itself in Malaysia with the opening of its first store at The Curve. Big Apple specializes in offering a wide range of donuts and beverages to people who want something different from the norm.